June 2025
Hey Chefs,
Based on your feedback, we’re introducing something new and exciting to keep you all in the loop: Chef Hub! 🎉A central location for latest updates.
These updates are for you—to make your experience better, smoother, and more rewarding. Our goal is to empower you with the tools and clarity you need to succeed. Let's dive in!
📸 1. Upload Images for Each Prep (Instead of Texting)
You can now upload images directly to your Easy Platter account—no more texting them!
Why it matters: This is required for compliance and audit purposes and acts as a simple confirmation that the prep was completed.
How to upload:
Click on the customer’s name
Click “Upload”
Add your image. That’s it—super easy!
⚠️ Important: Images must be uploaded by the end of the day for your prep. Delays in uploading will delay your Friday payouts. So please make this a priority.
🧑🍳 2. Your Profile Page is Live!
We’ve launched your own profile page on Easy Platter! This is a game changer.
You can share your profile with anyone who wants to book you.
It shows your real-time availabilities.
Customers can share your profile with their friends.
Right now, it supports one-time bookings—weekly prep bookings are coming soon!
To access: Login to your account and click -> “View Profile”
📅 3. Keep Your Schedule Updated (Super Important!)
This is a big one: keeping your schedule up to date is crucial.
Here’s why:
If you receive bookings based on an outdated schedule and reject or ignore them, it will impact your rating.
Your rating affects your visibility and future earnings.
👉 Action step: If your availability changes, please update it in your account right away. It only takes a minute and helps everything run smoothly.
⭐ 4. Ratings = More Clients + Bonus Payouts
Your rating matters—a lot!
Here’s how ratings work:
You earn ratings from 3 stages:
Booking Response: If you reject bookings, your rating drops. So please keep your schedule accurate!
Customer Experience: Food quality, timeliness, and cleanliness all matter.
Booking Cancellations: If you cancel after accepting, it can impact your rating.
🙌 Of course, emergencies happen—and we understand that. But consistent cancellations or no-shows can affect your long-term success.
❌ 5. Cancelling an Accepted Booking
If something comes up last minute, you can now cancel a booking from your account.
However, please be mindful:
Let your client know you can’t make it (they may already have groceries).
Suggest an alternative time/day if possible.
📢 When you cancel, the client will receive a feedback form and can leave public reviews—so communication is key!
To cancel: Click on the customer booking on your Schedule, scroll to the bottom and click Cancel
📝 6. New “Prep Notes” Section
We’ve added a new section called Prep Notes under each customer’s schedule. Here’s what you’ll find there:
Arrival instructions
Food preferences or allergies
Garbage and compost disposal
Equipment and utensils available
Pantry/spices
Packing and storage preferences
Please check this section before every prep—it helps deliver the best possible experience.